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Contact:
Manuel
Goncalves
The
MWW Group
(201)
964-2387
mgoncalves@mww.com
Parago,
Inc. Seeks COPC-2000® Certification
Customer
Relationship Management Company Pursues COPCSM Certification
to
Support
Highest Customer Satisfaction Standards
Dallas,
Texas – August 31,
2000 - Parago, Inc., a
subsidiary of CT Holdings, Inc. (NASDAQ:CITN), today
announced that
it will pursue
certification based on the
Customer Operations Performance Center (COPC) - 2000® Standard, in its
pursuit of superior customer care.
Parago has begun
processes to
certify its Coppell operations facilities.
Steve Solomon, Chairman of Parago, said,
"Our mission is to provide our clients with superior customer
relationship management solutions.
The fundamentals of quality continuous customer interaction
behind the COPC-2000®
Standard and Certification will guide us in our evaluation of
how we are fulfilling that mission."
Alton Martin, Executive Vice President of
COPCSM, said, "COPCSM is pleased to have
Parago, Inc. joining other industry leaders in establishing the standard
for consistently providing high quality products and services to
outsourcers. Seeking COPCSM Certification is a highly visible
step to confirm their commitment to customer satisfaction."
The COPC-2000® Standard was developed in 1996 by individuals from
Microsoft, Novell, Dell, Compaq, American Express, L.L. Bean, and other
customer-focused companies concerned with the quality of service
provided to customers by third-party customer service provider
organizations. Support for the Standard has expanded to include many
leading companies such as Adobe, Baxter Healthcare Corporation, Blue
Page 2 / COPC Release
Cross Blue Shield of Michigan, Blue Cross &
Blue Shield of Western New York, Filemaker, Epson, and Netscape.
Provider organizations that are currently
Certified to the Standard include AFFINA of Troy
MI, Quebecor Integrated Media of Seattle WA, and Softbank Services Group
of Buffalo NY, Columbus OH, and Union City, CA.
About ParagoSM
Parago's
patent-pending technology and processes represent fresh and innovative
approaches designed to improve the promotional marketing industry.
We provide Internet-based customer relationship management
solutions – PromoCenter, InfoCenter and KnowledgeCenter, that are
designed to increase sales, reduce costs, improve loyalty and enhance
customer retention for our clients. We call this process our Continuous
Customer InteractionSM model, which helps retailers,
manufacturers and service organizations reduce the cost of doing
promotions and drive incremental revenue by cross selling and upselling
new products and services. During
this process, we capture buyer data and demographics – information that
is used by our clients to improve their promotional marketing programs and
create retention and loyalty programs.
About CT Holdings
CT
Holdings, Inc., is an incubator for early stage Internet companies (www.ct-holdings.com).
CT Holdings' incubator ventures include Parago and River Logic.
Forward-Looking Statements:
This news release contains forward-looking
statements, which involve
risks and uncertainties. Accordingly,
no
assurance can be given that
the actual events and results will not be
materially different than the
anticipated results described in the
forward-looking statement.
There are a number of important factors that
could cause actual results to
differ materially from those expressed in any
forward-looking statements.
These factors include the risks and uncertainties discussed in
documents filed with the Securities and Exchange Commission by CT Holdings
or Parago.
Neither CT Holdings nor
Parago undertakes any obligation to publicly release the result of any
revisions to these forward-looking statements, which may be made to
reflect
events or circumstances after
the date hereof or to reflect the occurrence
of unanticipated events.
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